Widerrufsrecht

RETURN AND REFUND POLICY

All sales are final
Because cosmetics are personal-use hygiene products, we do not accept returns or exchanges for change of mind, shade preference, duplicate purchases, sensitivity, or any other non-defect reason. Opened, used, tested, swatched, unsealed, or customer-damaged cosmetics cannot be returned. Sale, promotional, clearance, gift-card, and personalized items are final sale.

Damaged, defective, missing, or incorrect items
Contact us through the store contact page within 48 hours of confirmed delivery. Provide your order number and clear photos or an unedited unboxing video showing the outer package, shipping label, product, and issue. Keep all packaging until the claim is resolved. Claims without reasonable evidence or submitted after the deadline may be declined where permitted by law.

After verification, we may provide a replacement, store credit, partial refund, or refund, as appropriate and permitted by applicable law. Do not send any item back unless we provide written return authorization and instructions.

Color and appearance
Duochrome and multichrome eyeshadows change with lighting, viewing angle, skin tone, application method, camera, and screen settings. Reasonable differences in color shift, shimmer, texture, packaging, batch appearance, or screen rendering are not defects.

Authorized return address
Only when we have approved a return in writing, send it to:
Cytoix Cosmetics, Attn: Zhou
Building 2, Poly Jiuyuehui, Erlang Street, Jiulongpo District
Chongqing 400000, China
Phone: +86 173 8652 1419

Unauthorized or cash-on-delivery returns may be refused. When a return is not caused by our error but is required or approved, the customer is responsible for return shipping, tracking, insurance, customs charges, taxes, and duties. Original shipping charges, customs fees, taxes, and duties are non-refundable unless applicable law requires otherwise.

Refunds
Approved refunds are sent only to the original payment method, including PayPal where applicable, within 10 business days after approval. Your payment provider may require additional processing time. We do not issue refunds to a different person, account, card, or payment method.

Cancellations
Orders may be cancelled only within 15 minutes after placement and before fulfillment begins, whichever is earlier. Once an order has been packed, fulfilled, or shipped, it cannot be cancelled.

Incorrect addresses, refused and unclaimed parcels
Customers are responsible for providing a complete and accurate delivery address and telephone number. If a parcel is returned because of an incorrect address, failed delivery, refusal, unpaid import charges, or non-collection, actual outbound shipping, return shipping, customs charges, carrier fees, and other recoverable costs may be deducted from any eligible refund. Any eligible refund is processed only after the parcel returns to us and passes inspection.

Nothing in this policy limits any non-waivable consumer rights that apply under applicable law.