Versand

SHIPPING POLICY

Shipping origin
Orders are fulfilled from Chongqing, China. We ship to destinations made available at checkout.

Processing time
Orders are normally processed within 2-5 business days after payment and any required verification. Processing time is separate from carrier transit time and may take longer during promotions, holidays, product launches, or compliance reviews.

Shipping rates and free shipping
Orders with an eligible merchandise subtotal of US$66 or more after discounts qualify for free shipping where the free-shipping option is available. Taxes, duties, gift cards, shipping charges, and other excluded charges do not count toward the threshold.

For orders under US$66, international shipping is charged by total package weight at checkout. The first 30g is US$25. Each additional 20g weight tier adds US$5. The final shipping charge shown at checkout is the amount payable by the customer before the order is placed.

Delivery estimates
Carrier delivery estimates shown at checkout are estimates, not guarantees. International delivery may be delayed by customs, security checks, weather, remote-area routing, public holidays, carrier disruptions, or events beyond our reasonable control.

Customs, duties, and import taxes
The recipient is responsible for all import duties, taxes, customs charges, brokerage fees, permits, and destination-country requirements unless checkout expressly states otherwise. We cannot under-declare value or mark commercial orders as gifts. Failure to pay import charges may result in return, abandonment, or destruction of the parcel.

Accurate address and telephone number
Customers must provide a complete and accurate address, postal code, recipient name, email address, and reachable telephone number. Address changes are accepted only within 15 minutes after the order is placed and before fulfillment begins, whichever is earlier. We are not responsible for delays or losses caused by incorrect, incomplete, or outdated information.

Tracking and delivery
Tracking is provided when available. Customers must monitor tracking, respond to carrier or customs requests, and arrange redelivery or collection when required. A carrier's delivery scan, signature, delivery photo, or other carrier record may be used as evidence of delivery.

Split shipments
Items may be shipped separately. Separate parcels can have different tracking numbers and delivery dates.

Delayed, lost, or damaged parcels
Contact us through the store contact page if tracking has not updated for an unusually long period. Carrier investigations can take time and must be completed before a replacement or refund is considered. For visible damage, missing items, or incorrect items, contact us within 48 hours of delivery and provide the order number, clear photos, and an unedited unboxing video showing the package, shipping label, and issue. Keep all packaging until the investigation is complete.

Refused, unclaimed, undeliverable, or returned parcels
If a parcel is refused, unclaimed, returned because of an incorrect address, unpaid import charges, failed delivery, or non-collection, actual outbound shipping, return shipping, customs charges, carrier surcharges, and other recoverable costs may be charged to the customer or deducted from any eligible refund. Reshipping requires payment of all new shipping and related charges. No refund is considered until the parcel returns to us and passes inspection.

Order changes and cancellation
Orders may be cancelled only within 15 minutes after placement and before fulfillment begins, whichever is earlier. Once an order has been packed, fulfilled, or shipped, it cannot be cancelled or redirected.

Contact
For shipping questions, contact us through the store contact page and include your order number.